The Path to Your Customer Engagement Strategy!
In this ever-changing world of customer engagement, what exactly do your customers want and expect from you? Do you know which tools and channels are most important to them? Whether you’re building from scratch or evolving, designing a truly effective customer engagement strategy requires exploration of many variables within your business. We’ll discuss the differences, the appropriate paths for a range of business types, and how to be successful on your journey.
Sary Stefanki, Director Customer Success, Zendesk
Mikkel Svane, CEO, Zendesk
Kani Munidasa, Senior Director Engineering - Global Support Services, Pivotal
Bill Lapcevic, VP Customer Success, New Relic