The Effortless Experience!!


Many recent customer experience trends center around making things easier and more convenient for customers. We’ll discuss proactive customer engagement, integration of support directly into customer touchpoints, and using data to increase efficiency and elevate the customer experience. Learn how others have increased customer satisfaction, decreased shopping cart abandonment, and increased conversion.


Sary Stefanki, Director Customer Success, Zendesk
Marcus Bragg, SVP World Wide Sales and Success, Zendesk
Diego Nunez, Sr. Director, Digital Marketing and Ecommerce, Skullcandy
Annie Woo, Vice President, Customer Service, Mindbody


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