Bringing Customer Service Directly to Your Customers!!
The voice of the customer has never been louder, which means delivering a modern customer experience and building meaningful relationships is more important than ever. In addition to time and endurance, there are guiding principles you should use to get on the right track and keep you motivated. In this talk, Sam Boonin will discuss the three guiding principles and practical strategies critical to helping companies incite real change.
Sam Boonin, VP Product Marketing, Zendesk
Annie Woo, Vice President, Customer Service, Mindbody
Chris Tabasa, GREE International, Director of Consumer Operations