A Strategic Approach to Customer Engagement!!
On Thursday, December 4th, 2014 at 2:30pm Zendesk held Illuminate: A Strategic Approach to Customer Engagement an event to teach customer engagement techniques. Illuminate delivers fresh content for decision makers in customer engagement – as well as a great opportunity to network with peers. This half-day event will cover trends, real world examples and best practices around improving the customer experience. We’ll focus on proactive customer engagement and the changing dynamics of customer communication and benchmarking your business’ performance against others. But more importantly, you will leave with a better understanding of what your customers really want.